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Customer Care +49 6174 259836
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Terms & Conditions(Allgemeine Geschäftsbedingungen)

1. Introduction / Geltungsbereich

These terms and conditions (“Terms”) govern your use of the 9Grains website and the purchase of products from us. By placing an order, you agree to be bound by these Terms. 9Grains (“we”, “us”, “our”) operates the online store at 9grains.de. These Terms apply to all purchases made through our store.

2. Contract Formation / Vertragsschluss

  • Listings on our website are an invitation to offer, not a binding offer.
  • When you place an order, you make an offer to buy products under these Terms.
  • A contract is formed when we send you an order confirmation email or when the products are shipped.

3. Products & Availability / Produkte & Verfügbarkeit

  • We aim to display product information (including details, prices, and availability) accurately, but errors may occur.
  • If a product is unavailable after you have ordered, we will inform you and offer a refund or alternative.

4. Prices & Payment / Preise & Zahlung

  • All prices are shown in Euros (€) and include applicable tax.
  • Delivery charges are applied as set out on the website at the time of purchase.
  • You are responsible for paying all amounts due, and payment must be received before goods are shipped.

5. Delivery & Shipping / Lieferung & Versand

Delivery Process

Once your order is confirmed:
  • It is carefully packed and dispatched to the address you provided.
  • When the item is shipped, you will receive a tracking number by email so you can monitor delivery.

Delivery Fees

  • Orders €50 or more → Free delivery.
  • Orders below €50 → Delivery charge of €5.95.

Delivery times may vary depending on location and carrier; estimated times will be provided after shipment. You are responsible for providing accurate delivery information.

6. Right of Withdrawal / Widerrufsrecht

As a consumer, you may have the legal right to cancel your purchase within 14 days of receiving the products (distance selling rules).
The cancellation period and conditions will be explained separately in the cancellation policy.

7. Returns & Refunds / Rückgaben & Rückerstattungen

  • Return instructions and refund conditions will be provided in a dedicated Returns Policy on the site.
  • Refunds (where applicable) will be processed once goods have been received in acceptable condition./li>

8. Warranty & Liability / Gewährleistung & Haftung

  • Products are covered by statutory warranty rights (e.g., defects not apparent at delivery).
  • Our liability for direct damages is limited to foreseeable contract losses unless liability is mandatory by law (e.g., injury, statutory rights).
  • We are not responsible for loss due to improper use, accidents, unauthorized modifications, or non-compliance with instructions.

9. Intellectual Property / Geistiges Eigentum

All content on the 9Grains website, including text, images, branding, and design, is owned or licensed by us and protected under intellectual property laws.

10. Personal Data / Datenschutz

Your personal information is processed in accordance with our Privacy Policy. By using the site, you agree to this processing.

11. Changes to Terms / Änderungen der AGB

We may modify these Terms at any time. The updated Terms will be posted on the site with a new date. Continued use after changes constitute your acceptance.

12. Governing Law / Anwendbares Recht

These Terms are governed by the laws of Germany, excluding conflict-of-law rules that might apply otherwise. Any dispute will be subject to the local court with jurisdiction.

Contact Information / Kontaktinformation

If you have questions or concerns about these Terms, contact customer support at:

 support@9grains.de

Contact: +49 6174 259836

Address: Sri Spiceneeds GmbH & Co. KG, Frankfurterstraße 63-69, 65760 Eschborn, Deutschland.

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