Our return policy remains valid for 24 hours from the delivery date. Unfortunately, beyond this period, we cannot offer refunds or exchanges.
Damaged or Missing Items/ Quality Issue :
In the event that a customer encounters any quality issues, product expiration, packaging defects resulting in item damage, incorrect deliveries, or missing items in their subscription box, they must contact us via email or our customer care number with the details of the concern. Customers should ensure to include the following information: a) order number, b) item name/s, c) a photo of the problematic product, and d) a description of the issue. It's important to notify us within twenty-four (24) hours of receiving your order. We'll make every effort to address your concern and provide feedback as soon as possible. Please be advised that complaints submitted after twenty-four (24) hours of delivery will not be entertained.
If you've received an email and/or SMS indicating that your order has been delivered, but you haven't actually received it, please contact us via email or call our customer care number within twenty-four (24) hours of receiving the notification. We'll investigate your concern, verify its authenticity, and take appropriate action accordingly.
Refund Processing Time:
Refunds will be processed within 5- 7 working days of receiving the customer's request. The refund will be issued to the original payment method used for the subscription purchase.
Late or Missing Refunds :
If you haven't received your refund, please contact us at support@9grains.de.
Contact Us:
For any questions or concerns regarding our refund policy or to request a refund, customers can contact us at support@9grains.de or +49 176 72413890. Our customer service team is available to assist customers with any inquiries or issues they may have.
