Welcome to our Privacy Policy! Here, we explain how your personal information is handled when you interact with or make purchases from 9grains.de (referred to as the "ecommerce website").
Personal Information Collection :
When you visit our Site, we automatically gather certain details about your device, such as web browser specifics, IP address, time zone, and some cookies installed on your device. Additionally, as you navigate through our Site, we collect information about the specific web pages or products you view, as well as the websites or search terms that directed you to our Site. We term this automatically collected information as "Device Information".
We employ various technologies to collect Device Information:
"Cookies": These are data files placed on your device or computer, usually including an anonymous unique identifier. Learn more about cookies and how to disable them here.
"Log files": These track actions on the Site, including your IP address, browser type, Internet service provider, referring/exit pages, and timestamps
"Web beacons", "tags", and "pixels": These are electronic files used to record information about your browsing activity on the Site.
When you make a purchase or attempt to do so through our Site, we collect specific information from you, including your name, billing and shipping addresses, payment details (such as credit card numbers or Cash-on-delivery), email address, and phone number. We refer to this as "Order Information". Whenever we mention "Personal Information" in this Privacy Policy, we're referring to both Device Information and Order Information.
How We Use Your Personal Information:
We primarily use the Order Information we collect to fulfill orders placed through the Site, which includes processing payments, arranging shipping, and providing invoices or order confirmations. Additionally, we use this information to:
Communicate with you
Evaluate orders for potential risk or fraud
Provide information or advertising tailored to your preferences, when in line with your consent
The Device Information we collect helps us screen for potential risk and fraud, particularly through IP addresses, and also aids in improving and optimizing our Site. This includes generating analytics about customer browsing and interaction patterns and assessing the effectiveness of our marketing and advertising campaigns.
Sharing Your Personal Information:
We share your Personal Information with third parties to assist us in the uses described above. For instance, we utilize Shopify to power our online store and Google Analytics to understand how our customers engage with the Site. You can learn more about how these third parties use your Personal Information via the provided links. We may also share your Personal Information to comply with legal obligations, respond to lawful requests, or protect our rights.
Behavioral Advertising:
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may interest you. You can learn more about how targeted advertising works and opt out of it using the provided links.
Do Not Track:
Please note that we do not modify our Site's data collection and use practices in response to Do Not Track signals from your browser.
Your Rights:
If you're a European resident, you have the right to access, correct, update, or delete your personal information. If you wish to exercise these rights, please contact us using the information provided below.
Data Retention:
We retain your Order Information for our records when you place an order through the Site, unless you request its deletion.
Changes:
We may update this privacy policy occasionally to reflect changes in our practices or for operational, legal, or regulatory reasons.
Minors:
Our Site is not intended for individuals under the age of 10.
Contact Us:
For more information about our privacy practices, questions, or complaints, please contact us via email at support@9grains.de or by mail using the provided details.
